Malmaison Manchester

We enjoyed how close it was to everything as well as the darker and more unique style of the hotel. The staff were extremely friendly and helpful. We were able to store bags before and after checking out, which helped so much. The bed was comfy, and the room was spacious and clean. We went for Pride and felt very welcomed and comfortable. The hot breakfast was also fantastic. We really enjoyed it.

I've stayed at the Malmaison three times, so I guess that is my seal of approval. The location is perfect for the part of Manchester I am visiting. I like the quirky decor inside - no white box rooms here. Rooms are well equipped with a high level of quality to the fixtures and fittings, and plenty of 'extras' too. Plug sockets are everywhere, and they have USB sockets too. But rooms are very different, because the building is an older one that has been repurposed. I've stayed in three rooms now, and each one was a different shape. The corridors meander, and some rooms are tucked away up curious little tributaries. Best of all is the Breakfast, with a good range to choose from and hot food cooked fresh to your order

Overall it was a nice stay - On arrival we were greeted by a lovely lady on reception who gave us the information we needed - we went to our room and on entry room was okay although could have been cleaner as there were marks in the toilet and dust in places - As we were celebrating my mum’s 60th Birthday we were given 2 complimentary drinks vouchers which I thought was a lovely gesture - Breakfast each morning was fresh and tasty and set us up for the day (good value for money) - unfortunately we didn’t have a great experience at the bar! The first cocktails we had were very nice so we had another. I ordered a cosmopolitan(my favourite cocktail) which wasn’t on the menu but it is a classic cocktail and therefore I knew it shouldn’t be an issue. After having a few sips it started to make my tongue sore which I knew was because it was too citrusy(too much lemon/lime juice). I asked the bartender if I could have something different as it wasn’t nice and he never apologised he just nodded. A lady made me another but then proceeded to try and charge me for it which I was very shocked at. I explained my reasoning and she then tried to say it should taste like that(even though she’d not tried it) and I said that I have them often and know what’s in them and then she carried on to say ‘like I said it’s meant to be like that just so you know for next time’. I found this extremely rude and if I’m honest I didn’t expect to receive that level of customer service. The cocktails are £12 each and I felt it’s a waste of money if I cannot drink it. If it had taste nice I would have had no issues in drinking it - Anyway, apart from that, the location, facilities and service were good but could be better if the points mentioned are addressed. Would recommend a stay if visiting Manchester!

Property was lovely, lots of facility’s to use at the hotel, gym, restaurant, bar, coffee shop ect The lady that checked me in at 5/6pm was lovely and very informative. Very smiley. The rooms were fantastically decorated and VERY clean. Loved the robes and espresso coffee machine in the room,

I have not used the 'Malmaison' brand before because I did not consider it affordable. But in looking for a hotel I found this one at a price comparable to one I had used twice before. The Malmaison had the advantage because it was better located. On entering the Malmaison the difference was immediate. The style and ambience was not like a hotel at all, and the staff were most welcoming. On entering my room the feeling of superiority was reinforced, and I just loved the 'jazzy' decor; no white box here. The thoughtful design of the bathroom was brilliant with things arranged so that the WC was discrete. The bath/shower worked very well; a bit too well in fact because I flooded the floor. I reported this to reception because it was too much for me to deal with. This was fixed without fuss. In the morning, I was treated to a breakfast cooked to order - amazing. No queueing at a counter to spoon on artificial eggs, cheap beans, dried up hash browns etc. I ordered Eggs Royale, which is my favourite, and this was on my table before I had even chosen my cereal bowl. Even the cereal provision was both stylish and colourful with the possibility to make a very eclectic bowlful. Friendly helpful staff who efficiently navigated choices on a Tablet - no tired menu with curly edges to choose from